Job Description
Are you a night owl looking for a flexible, high-impact career? Apex Solutions NC is seeking a dedicated Remote Night Shift Customer Support Specialist to join our Raleigh-based team.
In this pivotal role, you will be the first point of contact for our valued clients during the evening hours. We pride ourselves on delivering top-tier service, and we need someone who thrives in a quiet environment and excels under pressure. This is a fully remote position, allowing you to work from the comfort of your home in Raleigh, NC, with a schedule that fits your nocturnal lifestyle.
Benefits include competitive hourly pay, comprehensive health coverage, and the freedom to work from anywhere in North Carolina.
Responsibilities
- Provide exceptional customer service through chat, email, and phone support during late-night shifts.
- Resolve complex technical issues and account inquiries with accuracy and speed.
- Maintain detailed records of customer interactions and escalate issues when necessary.
- Collaborate with day-shift operations teams to ensure seamless workflow continuity.
- Stay updated on product knowledge and system updates to assist clients effectively.
- Adhere to company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or GED required; Associate degree preferred.
- Proven experience in customer support or call center environments.
- Reliable high-speed internet connection and a dedicated home office space.
- Ability to work a consistent night shift schedule (e.g., 10 PM - 7 AM).
- Strong written and verbal communication skills.
- Familiarity with CRM software (e.g., Zendesk, Salesforce) is a plus.