Job Description
Join TechNova Solutions as a Remote Night Shift Customer Support Specialist and become part of our award-winning team! We're hiring dedicated professionals to deliver exceptional service while our clients sleep. Enjoy competitive pay, flexible scheduling, and comprehensive benefits—all from the comfort of your home. This is your opportunity to thrive in a dynamic remote environment with career growth opportunities in the heart of New York's tech scene.
Responsibilities
- Provide 24/7 customer support via phone, email, and chat during night shift hours
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with global teams to ensure seamless service delivery
- Identify trends and escalate complex issues to senior specialists
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years of customer support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently during night shifts (12 AM - 8 AM EST)
- High-speed internet connection and quiet home office setup
- Experience with remote work tools (Slack, Zoom, Microsoft Teams)
- Valid US work authorization