Job Description
Join Nexa Solutions as a Remote Night Shift Customer Support Specialist and become part of our award-winning team! We're seeking dedicated professionals to deliver exceptional customer service during overnight hours (11 PM - 7 AM EST). This fully remote position offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in the US. You'll be the voice of our brand, resolving complex inquiries while maintaining our industry-leading satisfaction metrics. If you thrive in nocturnal environments and excel in problem-solving, this is your opportunity to advance your career with a forward-thinking company.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during night shift hours
- Resolve complex technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems and escalate critical cases
- Collaborate with global support teams using Slack and ticketing platforms
- Meet/exceed KPIs for resolution time and customer satisfaction (CSAT)
- Contribute to knowledge base improvements and process optimization
Qualifications
- 2+ years customer support experience in remote or hybrid settings
- Proven ability to troubleshoot technical issues independently
- Excellent written/verbal communication skills
- Comfortable working overnight shifts (11 PM - 7 AM EST)
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Strong problem-solving abilities and emotional intelligence
- High-speed internet and quiet home office setup required