Job Description
Are you a night owl looking for a rewarding career from the comfort of your home? Apex Support Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing remote team in Wichita, KS. We offer flexible hours, competitive pay, and a supportive work environment.
In this role, you will be the voice of our brand during our off-peak hours, ensuring our customers receive the top-tier service they deserve.
Responsibilities
- Answer and resolve incoming customer inquiries via phone, email, and live chat during the night shift.
- Troubleshoot technical issues and provide step-by-step solutions to customers.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify and escalate complex issues to the appropriate department.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service, call centers, or technical support is preferred.
- Must be available to work a flexible night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Reliable high-speed internet connection and a quiet workspace.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and CRM software.