Job Description
Are you a night owl looking for a rewarding career?
Apex Systems is currently seeking a dedicated and detail-oriented Remote Night Shift Customer Support Specialist to join our growing team in Indianapolis. If you thrive in a fast-paced environment and enjoy solving problems from the comfort of your own home, we want to hear from you.
As a key member of our support team, you will be the first point of contact for our clients, ensuring seamless service and satisfaction during our high-traffic evening hours. This is a unique opportunity to advance your career in customer service while enjoying the flexibility of remote work.
Why Join Us?
- Competitive hourly rate of $20.00 - $28.00.
- 100% Remote work model (Indianapolis, IN based).
- Night shift schedule (e.g., 10:00 PM - 7:00 AM or similar).
- Comprehensive training and career development programs.
Apply today and take the next step in your professional journey!
Responsibilities
- Provide exceptional technical and product support to customers via chat, email, and phone during designated night shift hours.
- Diagnose and troubleshoot customer issues efficiently, aiming for a first-contact resolution whenever possible.
- Maintain accurate and up-to-date records of all customer interactions, inquiries, and resolutions within the CRM system.
- Escalate complex issues to senior support leads or engineering teams while keeping customers informed of progress.
- Collaborate with cross-functional teams to identify recurring issues and suggest process improvements.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High School Diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer service, technical support, or a related field.
- Reliable high-speed internet connection and a dedicated home office space.
- Strong verbal and written communication skills with the ability to explain complex concepts clearly.
- Must be available to work rotating night shifts, including weekends and holidays as required.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce) is a plus.