Job Description
Join Nevada Tech Solutions as a Remote Night Shift Customer Support Specialist and become an integral part of our award-winning 24/7 support team. This fully remote position offers the flexibility to work from anywhere while delivering exceptional service to our clients across the Las Vegas Valley and beyond. We provide comprehensive training, state-of-the-art remote work tools, and a supportive team environment where your contributions directly impact customer satisfaction and business growth.
Our ideal candidate thrives in nocturnal environments, possesses exceptional problem-solving abilities, and maintains unwavering professionalism during high-pressure situations. With competitive compensation, advancement opportunities, and a commitment to work-life balance, this role is perfect for night owls seeking meaningful remote employment in Nevada's tech hub.
Responsibilities
- Provide 24/7 technical and billing support via phone, email, and chat during night shift hours (10 PM - 6 AM PST)
- Resolve customer inquiries with first-call resolution focus using ticketing systems and knowledge bases
- Document interactions and maintain accurate case histories in CRM platforms
- Collaborate with global support teams during escalations and complex troubleshooting
- Proactively identify trends and recommend process improvements for service enhancement
- Adhere to SLA metrics and maintain 95%+ customer satisfaction scores
- Participate in monthly team training sessions and knowledge-sharing workshops
Qualifications
- Minimum 2 years customer service or technical support experience
- Proven ability to work independently in remote/virtual environments
- Strong typing skills (45+ WPM) and proficiency with ticketing systems (Zendesk/Jira)
- Excellent written and verbal communication skills
- High-speed home internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space free from distractions
- Ability to work nights, weekends, and holidays on rotating schedule
- Technical troubleshooting experience with software/hardware issues