Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist! GlobalTech Solutions Inc. is seeking dedicated professionals to deliver exceptional customer service during overnight hours while working from the comfort of your home in Memphis, TN. This full-time position offers competitive pay, comprehensive benefits, and the flexibility of remote work. As a key member of our support team, you'll resolve technical inquiries, troubleshoot software issues, and ensure customer satisfaction—all while maintaining a healthy work-life balance.
We provide state-of-the-art equipment, ongoing training, and a supportive virtual environment. If you're a problem-solver with excellent communication skills and thrive in independent settings, this opportunity is perfect for you. Apply today to become part of a company that values your growth and well-being!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight hours (11 PM - 7 AM CT)
- Troubleshoot technical issues for software products and provide step-by-step solutions
- Maintain detailed documentation of customer interactions and case resolutions
- Collaborate with global support teams to escalate complex issues effectively
- Meet performance metrics for response time and customer satisfaction (CSAT)
- Participate in weekly virtual training sessions to enhance product knowledge
- Contribute to process improvements for night shift operations
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or technical support experience
- Exceptional written and verbal communication skills in English
- Ability to troubleshoot hardware/software issues independently
- Reliable high-speed internet connection and quiet home workspace
- Strong time-management skills with ability to work autonomously
- Proficiency with CRM tools (e.g., Salesforce, Zendesk)
- Flexibility to adjust schedule during peak periods