Job Description
Join OmahaTech Solutions as a Remote Night Shift Customer Support Specialist and become part of our award-winning team dedicated to delivering exceptional digital experiences. This fully remote position offers the flexibility to work from anywhere while supporting our 24/7 operations. We provide comprehensive training, competitive benefits, and a supportive culture that values work-life balance. Perfect for night owls who thrive in quiet environments and excel at problem-solving!
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during night shift hours (10 PM - 6 AM CT)
- Resolve technical issues for enterprise clients using remote diagnostic tools and knowledge base resources
- Document interactions in CRM systems with precision and maintain detailed case notes
- Collaborate with global support teams to escalate complex issues and ensure timely resolution
- Identify process improvement opportunities and contribute to knowledge base documentation
- Meet/exceed performance metrics for response times and customer satisfaction scores
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficient in troubleshooting software/hardware issues and using remote access tools
- Exceptional written and verbal communication skills with strong empathy
- Ability to maintain composure and professionalism during high-pressure situations
- Self-motivated with excellent time management in unsupervised environments
- Reliable high-speed internet connection and quiet home office setup