Job Description
Join our award-winning team as a Remote Night Shift Customer Support Specialist and become the voice of our brand while enjoying Virginia Beach's coastal charm from home. We're seeking dedicated professionals to deliver exceptional service during overnight hours (11 PM - 7 AM EST). This full-time remote position offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in Virginia Beach. If you thrive in quiet environments and excel at problem-solving, this is your opportunity to advance your career with a forward-thinking company.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise clients
- Resolve complex system issues using diagnostic tools and remote access software
- Document all interactions in CRM systems with detailed case notes
- Collaborate with global teams during handover periods for seamless continuity
- Proactively identify trends and escalate critical issues to senior support
- Maintain 95%+ customer satisfaction score through personalized solutions
- Participate in quarterly training on new products and compliance protocols
Qualifications
- Minimum 2 years of technical support experience in night shift environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- CompTIA A+ or equivalent technical certification preferred
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection (minimum 50 Mbps) and quiet workspace
- US citizenship or permanent residency required
- Availability to work overnight shifts (11 PM - 7 AM EST) including weekends