Job Description
Are you a night owl looking for a career that fits your schedule? ApexStream Solutions is seeking a dedicated Remote Customer Support Specialist to join our Indianapolis-based team. If you thrive in a quiet environment and want to eliminate your daily commute, this is the perfect opportunity for you.
As a key member of our support team, you will provide exceptional service to our clients during our peak off-peak hours. We offer a flexible work culture that prioritizes your work-life balance while providing competitive compensation and benefits.
Responsibilities
- Handle inbound and outbound customer inquiries via chat, email, and phone during the night shift.
- Resolve technical issues and troubleshoot common software problems efficiently.
- Document customer interactions and feedback accurately in our CRM system.
- Maintain a high level of professionalism and empathy in all communications.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell products and improve customer satisfaction scores.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or technical support is preferred.
- Must be available to work the night shift (e.g., 10:00 PM - 6:00 AM).
- Reliable high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.