Job Description
Join our award-winning team as a Remote Night Shift Customer Support Specialist! We're seeking dedicated professionals to deliver exceptional service during evening hours while working from anywhere in the United States. This full-time remote role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our dynamic tech environment.
What We Offer:
- Competitive salary ($45k-$55k) + performance bonuses
- Comprehensive health/dental/vision insurance
- Paid time off and holidays
- 401(k) with company matching
- Remote work equipment stipend
- Professional development programs
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues and troubleshoot software problems for enterprise clients
- Maintain detailed case documentation in CRM systems
- Collaborate with global support teams during escalation procedures
- Adhere to SLA metrics and customer satisfaction targets
- Contribute to process improvement initiatives
- Participate in mandatory shift training sessions
Qualifications
- Minimum 2 years customer support experience
- Proficient in Windows/Mac OS and troubleshooting methodologies
- Exceptional written and verbal communication skills
- Ability to work independently during night shift hours (10 PM - 6 AM CT)
- High-speed internet connection and dedicated workspace
- Experience with Zendesk/Salesforce or similar CRM platforms
- Strong problem-solving abilities and patience
- US work authorization required