Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist! TechSolutions Inc. is seeking dedicated professionals to provide exceptional service during our overnight hours (10 PM - 6 AM CT). Enjoy 100% remote work with competitive pay, comprehensive benefits, and career growth opportunities. This role is perfect for night owls who thrive in quiet environments and want to make a real impact without commuting.
What We Offer:
- 100% remote work with flexible scheduling
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours
- Document cases accurately in CRM systems with detailed notes
- Collaborate with global teams to address complex technical issues
- Meet/exceed quality and productivity metrics
- Identify trends and escalate recurring problems to product teams
- Maintain positive customer relationships during high-pressure situations
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Availability to work 10 PM - 6 AM CT (Monday-Friday)
- Strong written and verbal communication skills
- Proficiency with CRM software and ticketing systems
- Ability to troubleshoot technical issues independently
- Reliable high-speed internet connection