Job Description
Join NOLA Connect Solutions as a Remote Night Shift Customer Support Specialist and become an integral part of our 24/7 client success team. Work from the comfort of your New Orleans home while delivering exceptional service during evening hours. We offer competitive compensation, comprehensive benefits, and a supportive virtual environment where your dedication shines.
This role requires reliable internet access and a quiet workspace. Enjoy the flexibility of remote work with the stability of a full-time position. If you're a night owl seeking meaningful work that aligns with your schedule, apply today to join our growing team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Resolve technical issues and provide product support for digital platforms
- Document interactions and update customer records in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Meet performance metrics including response time and resolution rates
- Identify trends and escalate complex issues to appropriate departments
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Strong written and verbal communication skills
- Proficient with remote work tools and CRM software
- Ability to troubleshoot basic technical issues independently
- Reliable high-speed internet and dedicated home office space
- Availability to work full-time night shift schedule