Job Description
Join NexusConnect Solutions as a Remote Night Shift Customer Support Specialist and become a vital part of our 24/7 client success team. This full-time remote position offers the flexibility to work from anywhere in New York while supporting our global clientele during evening hours. We provide comprehensive training, competitive benefits, and a collaborative virtual environment designed for professional growth. Perfect for night owls who thrive in dynamic, client-facing roles!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during assigned night shift hours (10 PM - 6 AM EST)
- Resolve technical issues and troubleshoot product problems using internal knowledge bases
- Document all interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with day-shift teams to ensure seamless customer service continuity
- Maintain high customer satisfaction scores while meeting productivity metrics
- Participate in monthly virtual training sessions to enhance product knowledge
Qualifications
- Minimum 2 years of customer service or technical support experience
- Exceptional written and verbal communication skills in English
- Ability to work independently with minimal supervision during night hours
- Proficient with CRM software and remote collaboration tools (e.g., Slack, Zendesk)
- High-speed internet connection and dedicated quiet workspace
- Flexible schedule availability for weekend shifts as needed
- Associate degree or equivalent technical certification preferred