Job Description
Join Nexus Solutions Inc., a leading remote-first employer, for an urgent night shift opportunity! We're immediately hiring dedicated professionals for our 100% work-from-home Customer Support Specialist role in Indianapolis. This is your chance to thrive in a flexible, fully remote environment while serving clients during critical overnight hours. Enjoy competitive compensation, comprehensive benefits, and career advancement potential—all without leaving your home office. Apply today to become part of our innovative team!
Responsibilities
- Provide exceptional 24/7 customer support via phone, email, and chat during night shift hours
- Resolve technical issues and troubleshoot software/hardware problems
- Document all interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet key performance metrics including response time and resolution rate
- Contribute to process improvement initiatives for remote operations
Qualifications
- Minimum 2 years of customer service or technical support experience
- Proven ability to work independently in remote/hybrid environments
- Strong communication skills with clear written and verbal proficiency
- Comfortable with night shift schedule (typically 11 PM - 7 AM EST)
- Proficiency in CRM tools and troubleshooting software
- High-speed home internet and dedicated workspace
- Ability to pass comprehensive background and drug screening