Job Description
Join TechFlow Solutions' elite remote team and transform night hours into your career advantage! We're seeking dedicated Night Shift Customer Support Specialists to deliver exceptional service while our West Coast clients sleep. This fully remote position offers competitive compensation, comprehensive benefits, and the flexibility to thrive outside traditional office hours.
As a cornerstone of our 24/7 support infrastructure, you'll resolve complex technical issues, build lasting client relationships, and contribute to our industry-leading satisfaction metrics. Our San Antonio-based company provides all necessary equipment and training to ensure your success from day one.
Why work nights? Enjoy quiet work environments, reduced competition for advancement, and exclusive shift premiums. Apply today and become part of our innovative remote-first culture!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours (10 PM - 6 AM CT)
- Resolve hardware/software issues for enterprise clients with 95% first-contact resolution rate
- Document all interactions in CRM system with detailed case notes and solution protocols
- Collaborate with global teams using Slack, Jira, and Microsoft Teams for seamless handoffs
- Proactively identify trends and escalate critical issues to Tier 2 engineers
- Maintain 99.5% uptime SLA through proactive monitoring and rapid response protocols
- Contribute to knowledge base with troubleshooting guides and best practices
Qualifications
- 3+ years in technical customer support or IT helpdesk environment
- Proven night shift experience with demonstrated adaptability to circadian rhythms
- Expertise in Windows OS, networking fundamentals, and SaaS platforms
- Exceptional written/verbal communication with neutral English accent
- CompTIA A+ or similar technical certification preferred
- Self-starter with ability to maintain focus during solitary work hours
- Reliable high-speed internet connection (minimum 50 Mbps) and quiet workspace