Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist! Enjoy the flexibility of working from home while delivering exceptional service to global clients. We offer competitive pay, comprehensive benefits, and career growth opportunities. Perfect for night owls seeking a stable remote career in the heart of Fort Worth.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shifts
- Troubleshoot complex software/hardware issues with remote diagnostics
- Document cases accurately in CRM systems and maintain SLAs
- Collaborate with cross-functional teams for escalated issue resolution
- Conduct proactive customer education on product features
- Monitor system alerts and report technical infrastructure issues
- Contribute to knowledge base documentation and process improvements
Qualifications
- 2+ years technical support experience in night shift environments
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong diagnostic skills for Windows/macOS/Linux systems
- Excellent written/verbal communication with neutral accent
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred