Job Description
Are you a night owl looking for a rewarding career from the comfort of your home in Fresno, CA? ApexTech Solutions is seeking a dedicated Remote Night Shift Customer Support Specialist to join our elite support team.
We pride ourselves on delivering exceptional service 24/7. In this role, you will be the voice of our brand, assisting customers with technical issues and inquiries during our peak evening hours.
Why Join Us?
- Flexible Schedule: Enjoy the peace of mind that comes with working exclusively during night shifts.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Work From Home: Eliminate your commute and work from your home office in Fresno.
Key Responsibilities:
Responsibilities
- Resolve customer inquiries and technical issues via phone, email, and chat.
- Diagnose and troubleshoot software and hardware problems efficiently.
- Maintain accurate records of all interactions in the CRM system.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Follow established protocols to meet strict Service Level Agreements (SLAs).
- Identify opportunities to improve customer satisfaction and retention.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven experience in customer support or technical assistance.
- Must be available to work night shifts, weekends, and holidays.
- Excellent verbal and written communication skills.
- Basic computer proficiency and familiarity with CRM software.
- Ability to work independently in a remote environment.