Job Description
Are you a night owl looking for a stable career? Apex Digital Solutions is seeking a dedicated and empathetic Remote Customer Support Specialist to join our growing team. This is a fully remote position available to candidates in the Houston, TX area (and surrounding regions) who are available to work during evening and night shifts.
In this role, you will be the first point of contact for our clients, providing exceptional service and technical troubleshooting support. We offer a competitive benefits package, flexible scheduling, and the opportunity to work from the comfort of your home.
Why Join Us?
- 100% Remote Work: Work from anywhere in the Houston metro area or beyond.
- Night Shift Flexibility: Enjoy a quiet work environment and reduced distractions during your peak hours.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Tools: Work with the latest CRM and communication software.
Key Duties:
- Monitor and respond to incoming customer inquiries via chat, email, and phone during assigned night shifts.
- Troubleshoot technical issues and provide step-by-step solutions to ensure customer satisfaction.
- Log all customer interactions and resolutions accurately in the company’s ticketing system.
- Collaborate with day-shift teams to ensure seamless service continuity and follow up on unresolved issues.
- Identify recurring customer problems and provide feedback to product management.
Requirements:
- Must reside within the Houston, TX area or be willing to relocate to Texas.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong verbal and written communication skills in English.
- Reliable high-speed internet connection and a dedicated home office space.
- Previous experience in customer support, technical helpdesk, or call center environments.
- Proficiency in using computers and navigating web-based applications.
Responsibilities
- Monitor and respond to incoming customer inquiries via chat, email, and phone during assigned night shifts.
- Troubleshoot technical issues and provide step-by-step solutions to ensure customer satisfaction.
- Log all customer interactions and resolutions accurately in the company’s ticketing system.
- Collaborate with day-shift teams to ensure seamless service continuity and follow up on unresolved issues.
- Identify recurring customer problems and provide feedback to product management.
Qualifications
- Must reside within the Houston, TX area or be willing to relocate to Texas.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong verbal and written communication skills in English.
- Reliable high-speed internet connection and a dedicated home office space.
- Previous experience in customer support, technical helpdesk, or call center environments.
- Proficiency in using computers and navigating web-based applications.