Job Description
Welcome to Nexus Support Solutions, where we are revolutionizing customer experience through top-tier remote support. We are seeking a dedicated Night Shift Support Specialist to join our dynamic Milwaukee-based team. This is a fully remote position, offering the perfect work-life balance for night owls.
Why Join Us?
- Competitive hourly wage ($20.00 - $28.00).
- Comprehensive benefits package including medical, dental, and vision.
- Stable, full-time employment with growth opportunities.
- State-of-the-art equipment provided directly to your home.
We value talent and look for individuals who thrive in a fast-paced environment. If you are a problem-solver with excellent communication skills, we want to hear from you.
Responsibilities
- Provide exceptional technical and customer support to clients during the evening hours (7:00 PM - 4:00 AM EST).
- Diagnose and resolve complex technical issues via phone, email, and chat support.
- Document all customer interactions and troubleshooting steps in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Stay updated on product knowledge and software updates to provide accurate guidance.
- Adhere to all company policies and performance metrics (SLAs).
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- Must be available to work a night shift schedule (7:00 PM - 4:00 AM EST).
- Proven experience in customer service or technical support.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet home office environment.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.