Job Description
Are you a night owl who thrives in a quiet, focused environment? Apex Data Systems is looking for a dedicated Remote Night Shift Customer Support Specialist to join our high-performing Raleigh, NC team.
We are a forward-thinking technology solutions provider, and we need a reliable, empathetic individual to ensure our clients receive world-class support during off-hours. This is a fully remote position where you can enjoy a flexible schedule while making a significant impact on our customer satisfaction metrics.
Why Choose Apex Data Systems?
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
- Flexibility: Set your own hours during our night shift window.
- Remote-First Culture: Work from the comfort of your home.
Apply today to become part of our elite remote workforce!
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, email, and chat for clients in the US.
- Manage a high volume of incoming tickets with accuracy and speed.
- Document all customer interactions and resolutions in our CRM system.
- Identify recurring technical issues and escalate them to the engineering team.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service or technical support (1+ years preferred).
- Strong computer literacy and troubleshooting skills.
- Ability to work independently in a remote setting during night hours.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a quiet workspace.