Job Description
Join our rapidly growing team as a Remote Night Shift Customer Support Specialist! We're urgently hiring motivated professionals in Orlando, FL to provide exceptional service from home. This full-time position offers competitive pay ($18-$25/hr), flexible scheduling, and zero commute. Enjoy the stability of a US-based role with comprehensive training and career advancement opportunities. Work during evening hours (10 PM - 6 AM EST) while supporting global clients with technical inquiries, billing issues, and product troubleshooting. Perfect for night owls seeking reliable income with remote flexibility.
What We Offer:
- Full-time remote position with night shift flexibility
- Competitive hourly pay plus performance bonuses
- Comprehensive health benefits and 401(k) matching
- Latest technology and home office equipment allowance
- Clear career progression paths within the company
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues, billing questions, and product troubleshooting efficiently
- Document all interactions accurately in CRM systems while maintaining data security
- Collaborate with global teams to ensure seamless customer experience
- Meet/exceed performance metrics including resolution times and customer satisfaction scores
- Participate in ongoing training to stay updated on products and services
- Escalate complex issues to senior support staff as needed
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or night shift setting
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM software, MS Office Suite, and troubleshooting tools
- Reliable high-speed internet and dedicated home workspace
- Ability to work independently with minimal supervision
- Flexible availability for consistent night shift scheduling (10 PM - 6 AM EST)
- Authorized to work in the United States without sponsorship