Job Description
Join TechFlow Solutions as a Night Shift IT Support Specialist and revolutionize your career with a fully remote opportunity. We're seeking tech-savvy professionals to provide critical infrastructure support during our peak hours. This 100% work-from-home role offers competitive compensation, comprehensive benefits, and the flexibility to thrive in a night-oriented environment. If you're passionate about solving complex technical challenges while maintaining work-life balance, this is your moment to shine.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via remote access
- Monitor and resolve network, server, and application incidents during night shift hours
- Execute system patches, updates, and security protocols
- Document all troubleshooting activities using ServiceNow ticketing system
- Collaborate with global IT teams on cross-functional projects
- Conduct proactive system health checks and performance optimization
- Act as primary escalation point for critical night-time incidents
Qualifications
- 3+ years of enterprise IT support experience
- Expert knowledge of Windows Server, Linux, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Experience with remote monitoring tools (SolarWinds, Datadog)
- Strong problem-solving abilities with minimal supervision
- Excellent written communication for technical documentation
- Availability to work 11 PM - 7 AM Pacific Time
- Valid US work authorization required