Job Description
Join CyberSecure Solutions as a Remote Night Shift IT Support Specialist and become a guardian of our clients' digital infrastructure while Atlanta sleeps. This premium remote opportunity offers the flexibility of working from anywhere in the US while serving critical infrastructure needs during off-peak hours. We're seeking tech-savvy professionals who thrive in nocturnal environments and want to make a real impact.
Why Join Us:
- Competitive salary with 15% night shift differential
- Comprehensive benefits package including health, dental, and vision
- 401(k) with 6% company match
- Tuition reimbursement for advanced certifications
- Flexible schedule with core hours 10 PM - 6 AM EST
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via phone, chat, and remote access
- Monitor and respond to security alerts and system outages during night shift
- Troubleshoot complex network, server, and cloud infrastructure issues
- Document incident reports and maintain detailed knowledge base entries
- Collaborate with global teams using ticketing systems like Jira and ServiceNow
- Conduct system patching and maintenance during maintenance windows
- Participate in rotational on-call rotation for critical incidents
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Network+ and Security+ certifications required
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, security, and application issues
- Experience with remote monitoring tools (Splunk, Nagios, Datadog)
- Ability to work independently with minimal supervision
- Excellent written communication for technical documentation
- Reliable high-speed internet connection (minimum 50 Mbps)