Job Description
Join NexaTech Solutions as a Remote Night Shift IT Support Specialist and become a critical part of our 24/7 operations team. We're seeking a tech-savvy professional to provide exceptional remote technical support to our NYC-based clients during overnight hours. This full-time remote role offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in the United States while supporting our mission-critical infrastructure.
Why NexaTech? We pride ourselves on fostering a culture of innovation and work-life balance. As a night shift team member, you'll enjoy reduced competition for resources, quieter collaboration opportunities, and premium shift differentials. Our commitment to professional growth includes access to advanced certifications, mentorship programs, and cutting-edge technology.
Responsibilities
- Provide 24/7 remote technical support for enterprise clients across New York City
- Monitor and resolve critical system outages during overnight hours via ticketing systems
- Execute scheduled maintenance, security patches, and system updates during low-traffic periods
- Document all troubleshooting processes and maintain detailed knowledge base entries
- Collaborate with global teams during handover periods to ensure seamless service continuity
- Conduct proactive system health checks and performance optimization tasks
- Participate in after-hours on-call rotation for emergency response
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+, Network+, or equivalent certifications required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Exceptional troubleshooting skills for both hardware and software issues
- Ability to work independently with minimal supervision during night shifts
- Strong written communication skills for technical documentation and client interactions
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Flexible schedule availability for overnight shifts (11 PM - 7 AM EST)