Job Description
Join NexusTech Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This role offers the unique opportunity to deliver critical technical support to clients across the nation while enjoying the flexibility of remote work from Oklahoma City. You'll be part of a dynamic team committed to innovation and excellence in the tech industry.
We provide comprehensive training, cutting-edge tools, and a collaborative virtual environment where your expertise can thrive. Enjoy competitive compensation, full benefits package, and the satisfaction of making a tangible impact on our clients' success.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve complex hardware/software issues across diverse platforms
- Execute system monitoring, maintenance, and security protocols during night hours
- Document incident reports and knowledge base articles with precision
- Collaborate with global IT teams to ensure seamless cross-shift handovers
- Proactively identify system vulnerabilities and implement preventive solutions
Qualifications
- 3+ years of experience in Tier 2/3 IT support or related field
- Expertise in Windows/Linux systems, networking, and cloud technologies (AWS/Azure)
- CompTIA A+, Network+, or Security+ certification required
- Exceptional troubleshooting skills with systematic problem-solving approach
- Strong written communication skills for technical documentation
- Ability to work independently with minimal supervision during night shifts
- Previous night shift or 24/7 support experience preferred