Job Description
Join Omaha Tech Solutions' elite remote night shift team and become the backbone of our 24/7 IT infrastructure operations. This fully remote position offers the flexibility of working from home while supporting critical systems during overnight hours. We're seeking a dedicated professional to maintain network stability, resolve technical issues, and ensure seamless operations for our global clientele. Enjoy competitive compensation, comprehensive benefits, and a collaborative virtual environment designed for night owls who thrive in tech.
Responsibilities
- Monitor and maintain network infrastructure, servers, and cloud systems during overnight hours
- Provide Tier 2-3 technical support via ticketing systems for global clients
- Execute system patches, updates, and security protocols during off-peak hours
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with day-shift teams for seamless handovers and issue escalation
- Conduct proactive system health checks and preventative maintenance
- Respond to critical outages within SLA response times
Qualifications
- 3+ years of experience in IT support, network administration, or cloud systems
- CompTIA Security+ and/or AWS/Azure certification required
- Proven ability to troubleshoot Windows/Linux environments remotely
- Strong knowledge of VPN, RDP, and remote desktop technologies
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent written communication skills for overnight documentation
- Self-motivated with ability to work independently during night hours
- Reliable high-speed internet connection and dedicated home office space