Job Description
Join CyberSecure Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. Based in Phoenix, Arizona, we're seeking tech-savvy professionals to provide exceptional remote technical support during overnight hours (10 PM - 6 PM MST). This fully remote role offers competitive compensation, career advancement opportunities, and the flexibility to work from anywhere in the United States while serving our global client base.
Why CyberSecure Solutions? We're a leading cybersecurity firm with a commitment to employee growth and innovation. Our night shift team enjoys premium compensation, exclusive training programs, and a collaborative virtual environment.
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise clients via phone, chat, and ticketing systems
- Monitor and resolve critical infrastructure issues during overnight hours
- Collaborate with global teams to ensure seamless 24/7 operations
- Document incident reports and maintain detailed knowledge base articles
- Conduct proactive system health checks and performance optimization
- Escalate complex issues to senior engineers with clear documentation
- Participate in cross-functional training sessions and skill development
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network connectivity, VPN, and endpoint security
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Flexibility to work overnight shifts (10 PM - 6 PM MST)