Job Description
Join NexusTech Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This role offers the unique opportunity to thrive in a dynamic, fully remote environment while serving clients across the Pacific Northwest. We're seeking a dedicated professional to deliver exceptional technical support during overnight hours, ensuring seamless system functionality and user satisfaction. With competitive compensation, comprehensive benefits, and a commitment to work-life balance, this position is ideal for night owls who excel in autonomous settings.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems via remote channels
- Monitor network infrastructure and resolve critical outages during overnight hours
- Document incident reports and maintain accurate knowledge base entries
- Collaborate with global teams during cross-continental handover periods
- Conduct system maintenance and security patches during off-peak hours
- Deliver user training for remote employees across multiple time zones
Qualifications
- 3+ years of experience in remote IT support or system administration
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent written communication for technical documentation
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities during overnight shifts