Job Description
Join our dynamic team as a Remote Night Shift IT Support Specialist in Raleigh, NC! We're seeking a dedicated professional to provide exceptional technical support during evening hours (10 PM - 6 AM EST) while working from the comfort of your home. This role is perfect for night owls who thrive in quiet environments and want to advance their IT career without commuting. Enjoy competitive pay, comprehensive benefits, and a supportive remote culture.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document incidents, resolutions, and knowledge base articles
- Collaborate with global IT teams during escalation scenarios
- Monitor system performance and proactively address potential issues
- Conduct remote system installations and configuration updates
- Maintain security protocols and compliance standards
Qualifications
- 3+ years of IT support experience with remote work exposure
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows/macOS, Active Directory, and cloud platforms
- Strong diagnostic skills with hardware/software troubleshooting
- Excellent written and verbal communication skills
- Ability to work independently during night shift hours
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- CCNA or equivalent networking knowledge preferred