Job Description
Join CyberSecure Solutions Inc. as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 digital infrastructure. This role offers the unique opportunity to thrive in a dynamic remote environment while serving clients across San Diego's thriving tech sector. We're seeking a dedicated professional to ensure seamless system operations during overnight hours, with competitive compensation and comprehensive benefits package including health insurance and retirement plans. Enjoy the flexibility of remote work with the stability of a full-time position, plus premium shift differentials for night hours. This is your chance to advance your career while maintaining work-life balance in San Diego's vibrant community.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during overnight hours (10 PM - 6 AM PST)
- Monitor and maintain cloud infrastructure, including AWS and Azure environments
- Resolve complex network, security, and hardware issues with minimal supervision
- Document incident reports and maintain knowledge base articles for remote team reference
- Collaborate with global IT teams during critical system updates and maintenance windows
- Conduct proactive system health checks and implement security protocols
- Support end-users across multiple time zones with remote troubleshooting solutions
Qualifications
- 3+ years of experience in enterprise IT support or system administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in cloud platforms (AWS/Azure) and virtualization technologies
- Strong problem-solving skills with experience in remote troubleshooting
- Ability to work independently during overnight shifts with minimal supervision
- Excellent written communication skills for technical documentation
- Valid US work authorization and reliable high-speed internet connection