Job Description
Join TechFlow Solutions Inc. as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This premium opportunity offers the flexibility of remote work while supporting our Tampa-based clients with cutting-edge technology solutions. You'll thrive in our collaborative, results-driven environment where your expertise directly impacts business continuity and customer satisfaction. We provide industry-leading training, comprehensive benefits, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems via phone, chat, and remote access during night shift hours
- Monitor and resolve critical system alerts, security incidents, and performance issues
- Document troubleshooting steps, knowledge base contributions, and incident reports
- Collaborate with global IT teams during handovers and complex incident escalations
- Conduct proactive system maintenance and patch deployments during off-peak hours
- Deliver exceptional customer service with SLA adherence and resolution-focused communication
Qualifications
- 3+ years of enterprise IT support experience with Windows/Linux environments
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in cloud platforms (AWS/Azure) and SaaS applications
- Strong analytical skills with ability to troubleshoot complex infrastructure issues
- Excellent written and verbal communication skills for cross-team collaboration
- Availability to work flexible night shift schedule (10 PM - 6 AM EST)
- CCNA or Network+ certification preferred