Job Description
Join our elite remote IT support team and become the guardian of digital infrastructure during critical overnight hours. This full-time night shift position offers unparalleled flexibility for night owls while maintaining high standards of technical excellence. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies from the comfort of your home office.
As a key player in our 24/7 operations center, you'll troubleshoot complex systems, ensure network security, and provide exceptional remote support to clients across the Washington DC metro area. Our commitment to work-life balance means you'll have daytime availability for personal commitments while advancing your career in cybersecurity.
Responsibilities
- Provide Tier 2-3 remote technical support for enterprise systems during overnight hours (11 PM - 7 AM ET)
- Monitor and respond to security alerts, network incidents, and system vulnerabilities
- Perform remote system diagnostics, troubleshooting, and resolution for Windows/Linux environments
- Document all incidents, solutions, and knowledge base articles using ITSM tools
- Collaborate with onshore/offshore teams during handover periods for seamless operations
- Conduct proactive system maintenance and patch deployments during low-traffic windows
- Maintain compliance with NIST and FISMA standards for government-related systems
Qualifications
- 3+ years of experience in enterprise IT support or cybersecurity operations
- CompTIA Security+ or equivalent certification (CEH, CISSP preferred)
- Expertise in Windows Server 2019+, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills with ability to troubleshoot complex network issues remotely
- Excellent written communication skills for technical documentation and client interactions
- Ability to work independently with minimal supervision during night shift hours
- Must be based in Washington DC metropolitan area for timezone alignment
- Proficient in SIEM tools (Splunk, QRadar) and ticketing systems (ServiceNow, Jira)