Job Description
Join TechGuard Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 digital infrastructure. This fully remote position offers the flexibility of working from home while serving clients across the Midwest. You'll troubleshoot complex technical issues, maintain system integrity, and deliver exceptional service during overnight hours. We provide comprehensive training, competitive benefits, and a collaborative virtual environment where your expertise directly impacts business continuity.
Responsibilities
- Provide remote technical support for hardware, software, and network systems during overnight shifts
- Monitor and resolve system alerts, security threats, and performance issues
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with global IT teams during critical outages and maintenance windows
- Conduct proactive system health checks and preventative maintenance
- Train users on best practices and security protocols
- Manage ticket queues and prioritize urgent incidents
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for hardware, software, and networking issues
- Ability to work independently with minimal supervision during night hours
- Excellent written and verbal communication skills
- Experience with remote support tools (TeamViewer, Zoho, etc.)
- Flexibility to work rotating weekends if needed