Job Description
Apex Digital Solutions is seeking a highly skilled Remote Night Shift IT Support Specialist to join our elite team. If you thrive in the quiet of the night and want to make a significant impact from the comfort of your home in Albuquerque, NM, this is your opportunity.
We are looking for a self-motivated professional to provide top-tier technical assistance to our global clients during off-peak hours. This role offers competitive hourly pay, flexible scheduling, and the chance to work with cutting-edge technologies without the commute.
Why Apply?
- Premium Pay: Earn up to $35/hr for night shift availability.
- Flexibility: 100% Remote work model.
- Growth: Clear pathways for career advancement.
Responsibilities
- Provide 2nd and 3rd level technical support via phone, email, and remote desktop tools.
- Monitor system performance and troubleshoot complex network issues during night operations.
- Manage and resolve IT tickets in our CRM system with a focus on speed and accuracy.
- Ensure data security and compliance protocols are strictly followed.
- Collaborate with day-shift teams to document issues and implement preventative measures.
- Perform routine software updates and hardware diagnostics.
- Act as a primary point of contact for critical technical emergencies.
Qualifications
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong understanding of Windows, Linux, and Mac OS environments.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Proficiency in troubleshooting hardware and software conflicts.
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Reliable high-speed internet connection and a dedicated home office space.