Job Description
Join CyberSecure Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This premium role offers competitive compensation, comprehensive benefits, and the flexibility of remote work while serving our Atlanta-based clients. You'll troubleshoot critical infrastructure, ensure system security, and deliver exceptional technical support during overnight hours – all while maintaining work-life balance.
We're seeking dedicated professionals who thrive in independent environments and possess a passion for technology. Enjoy modern perks including performance bonuses, professional development stipends, and a collaborative remote culture that values your contributions.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems and network infrastructure during night shift hours
- Monitor and respond to security alerts, implementing incident response protocols
- Remotely troubleshoot hardware/software issues across Windows/Linux environments
- Document ticket resolutions and knowledge base contributions
- Collaborate with global teams during critical incident escalations
- Perform system maintenance and patch deployments during off-peak hours
- Conduct proactive monitoring of cloud infrastructure (AWS/Azure)
Qualifications
- 3+ years of IT support experience with night shift or on-call exposure
- CompTIA Network+ and Security+ certifications (or equivalent)
- Proficiency in remote desktop tools (TeamViewer, AnyDesk) and ticketing systems
- Strong knowledge of Active Directory, VPNs, and cloud security principles
- Excellent written communication skills for technical documentation
- Ability to work independently with minimal supervision
- Must reside in Georgia state for compliance requirements
- Reliable high-speed internet connection (minimum 100 Mbps)