Job Description
Join CyberSecure Solutions' elite night shift team and become the guardian of our clients' digital infrastructure while Baltimore sleeps. This fully remote position offers the perfect blend of technical challenge and work-life balance, with competitive compensation and comprehensive benefits package. As a key member of our 24/7 operations center, you'll troubleshoot complex systems, implement security protocols, and ensure seamless IT operations across global enterprise clients. Enjoy the flexibility of remote work while making a tangible impact on organizational resilience.
Responsibilities
- Monitor and maintain enterprise systems during night shift hours (11 PM - 7 AM)
- Respond to critical incidents with swift, decisive action using ticketing systems
- Implement cybersecurity protocols and patch management across networks
- Collaborate with global teams during critical system deployments
- Document technical procedures and create knowledge base articles
- Conduct proactive system health checks and performance optimization
- Provide 24/7 support for cloud infrastructure (AWS/Azure)
Qualifications
- 3+ years in IT support with night shift or on-call experience
- Expertise in Windows Server administration and Active Directory
- CompTIA Security+ or equivalent certification required
- Proficient with remote desktop tools (TeamViewer, AnyDesk)
- Strong problem-solving skills under pressure
- Experience with SIEM tools (Splunk, QRadar)
- Excellent written communication for documentation
- Ability to work independently during extended hours