Job Description
Join TechFlow Solutions as a Remote Night Shift IT Support Specialist and become an essential part of our 24/7 digital infrastructure team. This role offers the flexibility of remote work with the stability of a full-time position, while serving clients across North America during overnight hours. You'll troubleshoot complex technical issues, implement cybersecurity protocols, and collaborate with global teams – all from the comfort of your home office. We provide comprehensive training, cutting-edge tools, and a supportive culture that values work-life balance. Enjoy competitive compensation, health benefits, and professional development opportunities while contributing to innovative tech solutions.
Responsibilities
- Provide Tier 2-3 technical support for network, cloud, and system infrastructure during overnight hours
- Monitor and resolve security incidents, including malware detection and threat response
- Document all troubleshooting processes, solutions, and system updates in ITSM platforms
- Collaborate with day-shift teams for seamless handover and knowledge transfer
- Implement patches, updates, and system optimizations during low-traffic windows
- Conduct remote system audits and performance analysis for enterprise clients
- Maintain compliance with HIPAA, GDPR, and industry-specific security standards
Qualifications
- 3+ years of experience in enterprise IT support or systems administration
- CCNA or CompTIA Security+ certification required (AWS/Azure certifications preferred)
- Proficiency in Windows Server, Linux, and cloud infrastructure (AWS/Azure)
- Strong understanding of network protocols, VPNs, and firewall configurations
- Exceptional problem-solving skills with ability to work autonomously
- Previous night shift or 24/7 operational experience preferred
- Excellent written communication for technical documentation and client interactions
- Must have dedicated, high-speed internet connection and quiet home office