Job Description
Join our innovative team as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're seeking tech-savvy professionals to deliver exceptional remote support to clients across the Midwest while enjoying the flexibility of a fully remote role. This position offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a dynamic environment.
At NexTech Solutions, we value work-life balance and recognize the unique advantages of night shift schedules. As a key member of our overnight support team, you'll ensure seamless IT operations for our enterprise clients, troubleshoot complex issues, and contribute to our mission of delivering reliable technology solutions.
Responsibilities
- Provide 24/7 remote technical support for enterprise clients including troubleshooting hardware, software, and network issues
- Monitor and respond to service tickets via ticketing system during overnight hours (10 PM - 6 AM EST)
- Conduct remote system diagnostics, installations, and configurations for Windows/Linux environments
- Document all support activities, resolutions, and knowledge base contributions
- Collaborate with global IT teams during escalation scenarios and major incident management
- Maintain security protocols and compliance standards for remote access systems
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+ or equivalent industry certification required
- Proficiency in Windows/Linux operating systems, networking fundamentals, and cloud platforms
- Strong diagnostic skills with ability to troubleshoot complex technical issues independently
- Excellent written and verbal communication skills for remote client interactions
- Ability to work independently during overnight hours with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools