Job Description
Join NexTech Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This role offers the unique opportunity to work entirely remotely while serving our Portland-based clients during critical overnight hours. You'll enjoy premium compensation, flexible scheduling, and the chance to advance your career in a dynamic tech environment.
As a key member of our Infrastructure Team, you'll troubleshoot complex systems, maintain network security, and deliver exceptional customer service across time zones. We provide comprehensive training, cutting-edge tools, and a supportive remote work culture designed for high performers.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during overnight shifts (10 PM - 6 AM PST)
- Monitor and maintain network infrastructure, servers, and cloud environments
- Resolve critical incidents using ticketing systems and remote diagnostic tools
- Document technical procedures and knowledge base articles
- Collaborate with global IT teams during handovers and major deployments
- Conduct system patching and vulnerability management during low-traffic windows
- Support disaster recovery testing and business continuity planning
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Network+ or equivalent certification required
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills across network, hardware, and software layers
- Excellent written communication for documentation and client interactions
- Ability to work independently and make decisions during off-hours
- Experience with ITIL processes and ticketing systems (ServiceNow/Jira)