Job Description
Join TechSolutions Inc. as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations! We're seeking tech-savvy professionals to provide exceptional remote technical support during overnight hours. This full-time role offers competitive compensation, flexible scheduling, and the opportunity to work from anywhere while supporting critical infrastructure for Fortune 500 clients. If you thrive in quiet environments and excel at solving complex technical puzzles, this is your chance to advance your career in cybersecurity and systems administration.
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise systems, networks, and cloud infrastructure during overnight shifts
- Monitor and respond to critical alerts, security incidents, and system outages via ticketing systems
- Collaborate with global IT teams to resolve escalated technical issues and implement solutions
- Document incident reports, maintenance logs, and standard operating procedures
- Conduct system health checks, performance monitoring, and preventative maintenance
- Support cybersecurity protocols including patch management, vulnerability scanning, and access controls
- Train and mentor junior support staff on technical best practices
Qualifications
- 3+ years of experience in remote IT support, systems administration, or cybersecurity
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP) and security principles
- Excellent troubleshooting skills for hardware, software, and connectivity issues
- Ability to work independently with minimal supervision during overnight hours
- CompTIA Security+ or equivalent certification required
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools (Nagios, SolarWinds)
- Strong written communication skills for technical documentation and client interactions