Job Description
Join our elite remote IT team as a Night Shift Support Specialist! Enjoy 100% work-from-home flexibility while providing critical technical support to global clients. This overnight role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic cybersecurity environment. Work from anywhere in the US while maintaining Fort Worth-based operations.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve complex network, security, and hardware issues
- Monitor cybersecurity threats and implement preventive measures
- Document all troubleshooting steps and maintain accurate incident logs
- Collaborate with cross-functional teams during critical incidents
- Conduct system updates and vulnerability assessments during off-peak hours
- Mentor junior technicians and develop knowledge base articles
Qualifications
- 3+ years in IT support with night shift experience
- CompTIA Security+ or equivalent certification required
- Expertise in Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong analytical skills and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid US driver's license and reliable home internet connection