Job Description
Join TechSecure Solutions Inc. as a Remote Night Shift IT Support Specialist and become part of our innovative team dedicated to delivering exceptional technical solutions. This fully remote position offers the flexibility to work from anywhere in the United States while supporting our clients during critical overnight hours. We're seeking a dedicated professional with a passion for troubleshooting and customer service to join our 24/7 operations team.
As a key member of our support infrastructure, you'll play a vital role in maintaining system stability and resolving technical issues for enterprise clients. Our dynamic environment provides opportunities for professional growth and skill development in cutting-edge technologies. We offer competitive compensation, comprehensive benefits, and a supportive remote work culture.
Responsibilities
- Provide Tier 2-3 technical support for enterprise software systems and network infrastructure during night shift hours
- Monitor and respond to critical system alerts, security incidents, and service outages
- Diagnose and resolve complex technical issues via remote support tools and ticketing systems
- Document all interactions, resolutions, and preventive measures in ITSM platforms
- Collaborate with global teams to ensure seamless 24/7 operations and service continuity
- Contribute to knowledge base creation and process improvement initiatives
- Perform scheduled system maintenance and security updates during off-peak hours
Qualifications
- 3+ years of experience in enterprise-level IT support or system administration
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with networking, security, and virtualization technologies
- CompTIA Security+ or equivalent certification required
- Experience with ITSM tools (ServiceNow, Jira) and remote desktop solutions
- Exceptional communication skills with ability to explain technical concepts clearly
- Ability to work independently and make critical decisions during off-hours
- Previous night shift or 24/7 operations experience preferred