Job Description
Join TechSolutions Pro's elite remote team and transform your career with our cutting-edge night shift opportunities! We're seeking dedicated professionals in Portland, OR and Virginia to deliver exceptional technical support during critical overnight hours. Enjoy competitive compensation, flexible remote work arrangements, and the chance to work with Fortune 500 clients while maintaining a healthy work-life balance. Apply today to become part of our innovative 24/7 digital ecosystem!
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems via remote channels
- Monitor and resolve network infrastructure issues during overnight hours
- Document incident reports and maintain ticketing system accuracy
- Collaborate with global teams to ensure seamless cross-shift handoffs
- Conduct proactive system health checks and performance optimization
- Escalate critical issues to senior engineers with clear impact assessments
Qualifications
- 3+ years of remote IT support experience with night shift exposure
- CompTIA Network+ or equivalent certification required
- Proficiency in AWS/Azure cloud environments and VPN technologies
- Exceptional troubleshooting skills for Windows/Linux systems
- Strong written communication for cross-team documentation
- Ability to work independently with minimal supervision
- Available to work 12-hour night shifts (10 PM - 10 AM EST/PST)