Job Description
Join CyberSecure Solutions as a Remote Night Shift IT Support Specialist and become a vital part of our 24/7 cybersecurity operations. We're seeking tech-savvy professionals to provide exceptional remote technical support during overnight hours (11 PM - 7 AM MT). Enjoy the flexibility of remote work while safeguarding critical infrastructure for Fortune 500 clients across the Mountain Time Zone. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in the high-demand cybersecurity field.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems, network security, and cloud infrastructure during night shift hours
- Monitor and respond to security alerts, system outages, and incident reports via ticketing systems
- Conduct remote troubleshooting for hardware, software, and connectivity issues across diverse platforms
- Document all support activities, incident reports, and knowledge base contributions
- Collaborate with on-site and international teams during critical incidents
- Participate in after-hours system patching and maintenance windows
Qualifications
- 3+ years of experience in IT support or cybersecurity operations
- CompTIA Security+ or equivalent certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk) and enterprise monitoring systems
- Strong understanding of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Exceptional problem-solving skills with ability to work autonomously during night shifts
- Excellent written and verbal communication skills for technical documentation
- Availability to work 11 PM - 7 AM Mountain Time, including weekends on rotation