Job Description
Join our elite remote night shift team and transform your career with TechSolve Solutions! We're seeking a highly skilled IT Support Specialist to provide cutting-edge technical assistance during overnight hours. As a fully remote role, we provide all necessary equipment—including high-performance laptops, dual monitors, and ergonomic peripherals—to ensure your success. This critical position offers competitive compensation, comprehensive benefits, and unparalleled growth opportunities in the dynamic tech landscape.
Our Minneapolis-based company is revolutionizing IT support nationwide, and we need dedicated professionals to maintain our 24/7 service excellence. You'll be part of a collaborative, innovative environment that values work-life balance and continuous learning. If you thrive in nighttime operations and want to make a real impact, this is your moment to shine.
Responsibilities
- Deliver remote technical support via phone, chat, and ticketing systems for enterprise clients
- Diagnose and resolve complex hardware, software, and network issues with precision
- Execute system updates, security patches, and preventative maintenance protocols
- Document all interactions, resolutions, and technical procedures in our CRM system
- Collaborate with global teams during handover periods for seamless service continuity
- Monitor system performance metrics and proactively address potential vulnerabilities
- Maintain strict compliance with data security protocols and industry standards
Qualifications
- 3+ years of experience in technical support or IT operations
- Expertise in Windows/macOS systems, cloud platforms (AWS/Azure), and networking fundamentals
- CompTIA A+/Network+ or equivalent certification required
- Exceptional troubleshooting skills with ability to resolve issues independently
- Strong written and verbal communication skills for technical documentation
- Proven ability to manage multiple priorities in fast-paced environments
- Self-motivated professional with reliable home office setup