Job Description
Join CyberSecure Solutions Inc. as a Remote Night Shift IT Support Specialist and become part of our cutting-edge cybersecurity team. This 100% work-from-home position offers unparalleled flexibility while safeguarding critical digital infrastructure. You'll provide round-the-clock technical support to enterprise clients during night hours, troubleshoot complex security incidents, and collaborate with global teams—all from the comfort of your home office. We're seeking dedicated professionals who thrive in autonomous environments and are passionate about protecting digital assets. Enjoy competitive compensation, comprehensive benefits, and a culture that values work-life balance.
Responsibilities
- Provide 24/7 remote technical support for enterprise clients during night shift hours (10 PM - 6 AM CT)
- Monitor security systems, analyze alerts, and respond to cybersecurity incidents in real-time
- Diagnose and resolve hardware, software, and network issues via remote access tools
- Document all support tickets, incident reports, and resolution procedures in ticketing systems
- Collaborate with global IT teams to escalate complex issues and implement solutions
- Conduct periodic system health checks and proactively address potential vulnerabilities
- Maintain up-to-date knowledge of cybersecurity threats and mitigation techniques
Qualifications
- Associate's degree in IT/Cybersecurity or equivalent experience (Bachelor's preferred)
- Minimum 3 years in IT support or cybersecurity role with night shift experience
- CompTIA Security+ or CISSP certification required
- Expertise in Windows/Linux systems, networking protocols, and cloud platforms
- Strong analytical skills and ability to work independently with minimal supervision
- Excellent written/verbal communication skills for remote client interactions
- Proficient with remote desktop tools (TeamViewer, AnyDesk, etc.) and ticketing systems