Job Description
Join our elite remote IT support team and become the digital guardian for our clients during critical night hours. This full-time remote position offers competitive compensation and the flexibility to work from anywhere in the US while serving our Mesa-based clientele. Ideal for night owls who thrive in quiet environments and possess exceptional problem-solving skills.
We provide comprehensive training, cutting-edge tools, and a supportive culture that values work-life balance. If you're passionate about technology and delivering exceptional service, this opportunity is your gateway to a rewarding career in cybersecurity.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems during night shift hours
- Diagnose and resolve hardware/software issues for enterprise clients
- Monitor network security systems and respond to alerts
- Document all interactions and maintain detailed incident reports
- Collaborate with global teams to escalate complex technical challenges
- Conduct remote system maintenance and updates during off-peak hours
- Deliver exceptional customer service with a first-contact resolution focus
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems
- Strong understanding of Windows/macOS/Linux operating systems
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet workspace
- Availability to work 11 PM - 7 AM MST (flexible scheduling available)