Job Description
Join TechSolve Solutions as a Remote Night Shift IT Support Specialist and become part of our cutting-edge team! We're hiring immediately for talented professionals in Boston, MA and North Carolina who thrive in after-hours environments. Enjoy the flexibility of remote work with all equipment provided – including laptops, monitors, and specialized software. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive, tech-forward culture.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems for enterprise clients
- Diagnose and resolve hardware/software issues including network connectivity, security protocols, and cloud-based applications
- Document troubleshooting processes and maintain detailed knowledge base articles
- Collaborate with global IT teams during critical system outages and maintenance windows
- Conduct proactive system monitoring and implement preventive measures
- Train clients on new technologies and security best practices
Qualifications
- 3+ years of experience in IT support or help desk environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proven expertise in Windows/macOS, cloud platforms (AWS/Azure), and network troubleshooting
- Exceptional problem-solving skills with ability to work independently during night shifts
- Strong written communication skills for technical documentation
- Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools
- Must be located in Boston, MA or North Carolina with reliable internet