Job Description
Join TechSecure Solutions as a Remote Night Shift IT Support Specialist and become an essential part of our 24/7 operations team. This full-time remote position offers the flexibility to work from anywhere in Cleveland while supporting critical infrastructure during evening hours. You'll troubleshoot complex technical issues, safeguard our digital ecosystem, and collaborate with global teams—all while enjoying competitive compensation and comprehensive benefits.
We're seeking tech-savvy professionals who thrive in autonomous environments and possess a passion for problem-solving. This role includes paid training, career advancement opportunities, and a supportive remote culture that values work-life balance. If you're ready to elevate your career while contributing to cutting-edge cybersecurity initiatives, apply today to join our innovative team.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems, networks, and security infrastructure during night shift hours (10 PM - 6 AM EST)
- Monitor and respond to security alerts, system outages, and critical incidents via SIEM platforms
- Remotely troubleshoot hardware/software issues using diagnostic tools and remote access protocols
- Document incident reports, resolutions, and knowledge base articles in compliance with ITIL standards
- Collaborate with global IT teams during cross-functional projects and system migrations
- Conduct regular system maintenance, patch management, and vulnerability assessments
- Ensure compliance with HIPAA, GDPR, and NIST security frameworks
Qualifications
- 3+ years of experience in IT support, cybersecurity, or systems administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk) and cloud platforms (AWS, Azure)
- Strong analytical skills for diagnosing complex technical issues independently
- Ability to work autonomously during night shifts with minimal supervision
- Excellent written communication skills for documentation and cross-team collaboration
- Valid US work authorization and reliable high-speed internet connection
- Experience with ticketing systems (ServiceNow, Jira) and ITIL methodologies preferred